To book a trip, enter your pickup and destination addresses, date, and time. Select your vehicle class and provide important details, such as your flight number, in the comments field. After submitting your request and payment method, our team will contact you shortly to confirm.
TYou can also book your trip by emailing us at info@andreiver.com or by calling +49 151 200 68 557.
If you need to modify your booking details (time, location, or vehicle), please contact us as soon as possible via phone or email.
Free cancellation is available up to 4 hours before pickup for City & Airport Transfers, and up to 24 hours for Hourly Bookings or Long-Distance trips. Late cancellations may be charged up to 100% of the fare as per our GTC.
We provide 45 minutes of complimentary waiting time at the airport (from actual landing) and 15 minutes at all other locations. Additional waiting time is charged in 30-minute increments.
We monitor your flight status only if a valid flight number is provided. Without a flight number, the agreed pickup time is binding, and Andreiver assumes no responsibility for delays or arrival changes.
Your chauffeur will meet you with a name sign or company logo: at the Airport (arrivals hall after baggage claim), at the Station (start of the platform), or in the Hotel lobby.
We exclusively provide Executive Class Mercedes-Benz models (e.g., S-Class, V-Class). All vehicles are current models in excellent technical condition. Specific model requests can be made in the comments field.
We can provide several vehicles simultaneously upon request. Please contact us via phone or email to coordinate large group transport or events.
The confirmed price is final. It includes VAT, tolls and surcharges for weekends, holidays, or night shifts. No hidden costs./p>
Please ensure your selected vehicle class accommodates all passengers and luggage (including strollers). If luggage significantly exceeds the booking details, we reserve the right to adjust the service as per our GTC.
If you prefer maximum privacy, select “Incognito” during booking. Your chauffeur will meet you without a name sign.
Use the “Travel Comments” field for special requirements: child seats (please state age), pillows, blankets, or restaurant reservations.
A Transfer is a direct point-to-point trip at a fixed price. An Hourly Booking keeps the vehicle and chauffeur exclusively at your disposal for a set duration.
Smoking of any kind, including cigarettes, e-cigarettes, and vapes, is strictly prohibited in all vehicles. Violation results in professional cleaning charges.
Our chauffeurs are happy to assist you with Tax-Free refund procedures at the airport. Please mention this requirement in your booking comments.
You may request stops during your journey. Please specify them in the comments field when booking or opt for our Hourly Booking service.
We accept Credit Cards and EC Cards (charged after the trip). Verified corporate clients may request monthly invoicing.
For safety, passengers must follow the driver’s instructions. We reserve the right to refuse carriage to intoxicated or aggressive individuals as per our GTC.
Andreiver is not liable for delays caused by force majeure (traffic, weather). Please check the vehicle before exiting; we assume no liability for personal items left behind.
