General Terms and Conditions (GTC) – Andreiver / 1. Scope of Application These General Terms and Conditions (GTC) regulate all legal relationships between Andreiver, A. Haldukevich (hereinafter referred to as: Andreiver) and its customers. They replace all previous GTCs and apply exclusively to these customers. Any deviating terms and conditions are hereby expressly rejected. 2. Conclusion of Contract The contract is concluded only upon the submission of a confirmation email by Andreiver. There is no obligation to enter into a contract in any case. 3. Booking Inquiries Andreiver accepts booking inquiries only via its own website. Inquirers must correctly state their full name, the number of passengers, including the need for child seats, and the number and type (bulky luggage) of luggage items already at the time of inquiry. Andreiver reserves the right to reject booking inquiries due to the number of passengers or the size, weight, or type of luggage. 4. Grounds for Termination by Andreiver Andreiver is entitled to terminate the order, even after confirmation, if the number of passengers and/or the number, size, weight, or type of luggage is significantly greater than agreed, or if child seats become necessary for some passengers but the customer failed to communicate this during the booking inquiry. Andreiver is also entitled to terminate the order after confirmation if the passengers and/or their luggage are not completely present at the agreed pick-up location more than 15 minutes after the agreed time. For airport pick-ups, Andreiver is entitled to terminate after 60 minutes of fruitless waiting. Flight delays do not change this right of termination. Furthermore, Andreiver is entitled to terminate the order after confirmation if the passengers and/or the luggage pose a danger to the driver, the vehicle, traffic, or third parties. This right of termination applies in particular in the event of contagious diseases, drunkenness, drug consumption, harmful/aggressive behavior, or severe insults of any kind. In the event of such termination due to circumstances falling within the passenger’s risk sphere, Andreiver is entitled to charge up to 100% of the agreed fee as compensation for damages (loss of use). The customer is entitled to prove lesser damage. These terminations can be declared at any time, including immediately before or during the journey. 5. Cancellation by the Customer / Costs The customer can cancel time-based bookings (hourly rentals), long-distance journeys, and day trips free of charge only up to 24 hours before the agreed pick-up time. For airport, city trips/transfers (one-way journeys), the limit is 4 hours before the agreed pick-up time. If cancellation occurs later, up to 100% of the full agreed fee is payable as compensation for damages (loss of use). The customer is entitled to prove lesser damage. 5.a Exclusion of the Right of Withdrawal (CRITICAL) A statutory right of withdrawal for consumers does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the performance of the service (§ 312g Par. 2 No. 9 German Civil Code, BGB). Since the service (the trip) is booked for a fixed time, the statutory right of withdrawal is excluded. 6. Customer and Passenger Obligations Customers and passengers are obliged to follow the driver’s instructions during the journey and to refrain from any conduct that impairs the safety of the driver, the vehicle, traffic, or the cleanliness of the vehicle. Customers and passengers are also obliged to truthfully inform the driver about the contents of the luggage so that the driver can assess whether it poses any danger. If a passenger vomits or causes damage in the vehicle, the originator (passenger) must bear the accruing costs for professional vehicle interior cleaning plus loss of use/compensation for damages. Smoking is strictly prohibited in the car. In case of non-compliance, the originator must bear the accruing costs for professional vehicle interior cleaning plus loss of use/compensation for damages. 7. Payment Payment is made via PayPal, debit card, credit card, or, for verified customers, by invoice. Payments are only accepted in Euros. The due date for payment is immediately after the completion of the journey, unless otherwise agreed. 8. Routes / Surcharges for Route Deviations, Stopovers, and Customer Delays Andreiver will take the fastest route based on the traffic situation. Stopovers and route deviations can be agreed upon after booking confirmation for an additional charge. If Andreiver does not exercise the right to terminate due to delay (see Sec. 4), it is entitled to charge a late fee according to the agreed hourly rate for every commenced half hour after the above-mentioned waiting periods expire. 9. Limitation of Liability / No Liability for Traffic Situation Andreiver is liable for slight negligence only in the event of a breach of essential contractual obligations, as well as for intent, gross negligence, and damages to life, body, and health. Otherwise, liability is excluded. In the event of negligently caused damage to property and financial loss, Andreiver is only liable in the event of a breach of an essential contractual obligation, and then only limited to the foreseeable damages typical of the contract at the time of conclusion. Andreiver is not liable for delays due to the traffic situation. 10. Applicable Law / Place of Jurisdiction The law of the Federal Republic of Germany shall apply. If the customer is a consumer residing abroad in the EU, mandatory consumer protection regulations and mandatory consumer protection case law of the consumer’s country of residence remain applicable. UN sales law is excluded. For contracts with merchants (Kaufleute), the courts at the seat of Andreiver have local jurisdiction. The contract language is German. Status: Gräfelfing, December 2025